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Warranty

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Warranty

LIMITED RESIDENTIAL AND COMMERCIAL WARRANTIES 
The warranties described below are given to the original purchaser only and are subject to the procedures, limitations, disclaimers and exclusions set forth herein. These limited warranties are not transferable. The warranties cover only approved products as recommended by Allwood Group, LLC (Allwood) and are effective on flooring products described below purchased after January 1, 2000.
LIMITED LIFETIME STRUCTURE WARRANTY 
Allwood warrants its hardwood, bamboo and cork flooring products, in their original manufactured condition, to be free from defects in lamination, milling and dimension for as long as the original purchaser owns the floor. Allwood additionally warrants that the flooring will not delaminate when properly installed and maintained according to Allwood’s installation instructions and maintenance guidelines.
LIMITED FINISH WARRANTY FOR 25 YEARS
Allwood warrants to the original purchaser that the finish on Allwood factory finished flooring products, from the date of purchase, when used under normal residential traffic conditions, as applicable, will not wear through or separate from the wood for the lesser of 25 years or as long as the original purchaser owns the home where the Allwood flooring is installed. On commercial applications, Allwood warrants to the original purchaser that the finish on Allwood factory finished flooring products, from the date of purchase, when used under normal commercial traffic conditions, as applicable, will not wear through or separate from the wood for the period of 5 years.
RADIANT FLOOR HEATING 
Allwood additionally warrants that all its engineered hardwood flooring products, engineered classic bamboo products and solid Bamtastic products, when installed on a radiant heated concrete subfloor, with subfloor surface temperature not exceeding 85°F, will not buckle, cup or warp for as long as the original purchaser owns the floor when properly installed and maintained according to Allwood’s installation instructions and maintenance guidelines. Allwood does not warrant products installed over electric pads. Since hardwood, bamboo and cork flooring are natural products, which will continue to expand and contract through heating and non-heating seasons, the floors may consequently experience some dimensional changes such as separation between the boards at different times during the year. If such dimensional changes occur, they are not considered product defects and are not covered by this warranty.
ALLWOOD WARRANTY PROTECTION MEANS
If, in the unlikely event any portion of your floor should fail with respect to the provisions of these warranties, Allwood, at its sole option, to the original purchaser, will replace the defective material (no labor) at no cost to the original purchaser, with the same product or another product of equal value. In the unlikely event Allwood is unable to replace the material, Allwood will refund, if requested, the purchase price for the material for that portion of the floor that fails. Allwood shall not be liable for any incidental or consequential costs, expenses or damages including, but not limited to, removal or damages to moldings, cabinets, appliances associated with any repair or replacement of any flooring products. If the problem is not resolved within 30 days, please contact us no later than 60 days from the date you discovered the problem with your floor. To file a claim, first contact the Allwood distributor/dealer where the original purchase was made. All claims must also be filed within the warranty coverage period, and information verifying date of purchase will be required. Retain your sales slip for your record. Allwood reserves the right to have a designated Allwood representative inspect the floors and remove samples for technical analysis. No installer, retailer, distributor or agent, or employee of Allwood, has the authority to alter the obligations or limitations of any Allwood warranty.
SOURCES OF ADDITIONAL INFORMATION 
Sources of additional information regarding the installation and maintenance of Allwood flooring products can be found in the installation instructions and maintenance guidelines, which are included in every carton, or on our website: www.allwoodgrp.com. By following all recommended installation and maintenance procedures as specified by Allwood, you will assure yourself the maximum enjoyment of your Allwood floor.
WARRANTY DISCLAIMERS 
Naturally occurring wood characteristics such as variations in grain, color, mineral streaks, and knots, are not considered defects. Color variations in hardwood, bamboo and cork flooring are natural occurrences due to species, age and character of flooring as well as exposure to UV light or sunlight. For these reasons, new or replacement flooring may not match display samples or existing flooring exactly. Allwood is not responsible for the consumer matching flooring to other wood products, such as cabinets, stair railings, trim and moldings. Normal exposure to sunlight will bring about changes in the shading of any hardwood, bamboo or cork floor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect. It is the responsibility of the installer and/or the homeowner to inspect the floor boards prior to installation. Allwood accepts no responsibility for costs of product or labor when boards with visible defects have been installed. Damage due to water or moisture including, but not limited to, damage resulting from broken or leaking pipes, wet mopping, or weather conditions or natural disasters, is excluded from Allwood warranties. Installations must be performed in accordance with all Allwood installation instructions. Hardwood, bamboo and cork flooring, however, being natural products, will continue to expand and contract through heating and non-heating seasons. The floors may consequently experience some dimensional changes such as separation between the boards at different times during the year. If such dimensional change occurs, it is not considered a product defect and is not covered by this warranty.
WARRANTY EXCLUSIONS 
Allwood warranties do not cover indentations, scratches, stains or damages caused by negligence, fire, water, moisture, excessive heat or excessive dryness, pebbles, sand, or other abrasives, pets, insects, spiked heel shoes, weather conditions or natural disasters, wet mopping, insufficient protection, improper alterations of the original manufactured product. Color and grain variations are naturally occurring in wood, bamboo or cork and are not covered by Allwood warranties. Damages caused by improper storage, acclimation, installation or maintenance will not be covered under warranty. Allwood warranties do not cover the floor’s natural expansion and contraction resulting in dimensional change such as separation between boards or damage caused by low or excessive humidity. No warranties apply to any product or products designated as thrift, antique, tavern, bargain or cabin grades, seconds, economy grade, or non-standard items. Any product or products so designated are sold ‘as is’. This writing is the complete and exclusive statement of the express warranties provided herein and is in lieu of all other express and/or statutory warranties by the manufacturer, to the extent provided by law. There are no implied warranties extending beyond the terms of this warranty. Allwood assumes no liability for incidental or consequential damages. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. The sole remedy provided herein is the repair, refinish or replacement of defective products, or refund for defective products.

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Discover Your Color

It starts here. The perfect color choice combined with the right wood will make the floor you will love for years and years.

Contact Us

Allwood Hardwood & Bamboo Flooring
PO Box 1788,
Tualatin, OR 97062
Tel: 503-225-7976
Fax: 503-225-2017

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DEDICATION TO CARING

Our promise is really very simple...we care. We care about the products we make, the people we work with, and the planet we all share.

Caring is why we are very selective of who can sell Allwood products, because we know how hard our retail partners work and we want to forge lasting relationships with them. Concentrating on hand-picked showrooms in strategic locations, and giving them the tools they need, helps our partners to provide exceptional service and creates the best consumer experience possible.

And Caring is also why we focus on developing products that are responsibly produced, precision crafted, and sustainably made from 100% real wood or bamboo. Not only do we want to be good stewards of natural resources, we strive to be conscientious of what we are leaving behind as well. Wood is the only flooring product that comes from, and returns back to, the earth. That’s why you will never find printed laminates, plastics, or unnatural materials at Allwood.

Builders prefer working with Allwood products because they are made to exact quality standards. Designers appreciate the selection of relevant colors and styles. And home owners love that Allwood floors continue looking great even years after installation.

This dedication to caring has underscored our first two decades in business. And now, as we move into our next twenty years, it drives us even more to make the best floors we can—putting people and planet first.

BECOME A DISPLAYING RETAILER

You’ve seen our products. You like how they look. And maybe you are wondering how to become one of our trusted partners. It’s important you know we select only a limited number of retail locations within each region. That way, we can focus on quality, availability, and great service. And you can concentrate on helping your customers with less worry about other competitive retailers in your area. We also understand the value of showroom real estate and want to give you the tools you need without eating up valuable space.We try to create a complete product offering in a small footprint. For greater flexibility, we have multiple displaying programs that include the entire Allwood portfolio or separate programs for the Hardwood and Bamboo lines. The Allwood brand is growing rapidly, we are adding new partners all the time. So, if you are interested, make sure to contact us today at 1-503-255-7976 or CARE@Allwoodgrp.com.

CARB2 COMPLIANCE

The California Air Resources Board Phase 2 (CARB2) is a certification process by the California Air Resources Board (CARB) with an aim to reduce formaldehyde emissions and protect the public from airborne toxic contaminants. Gaining the CARB2 compliant seal indicates a product has formaldehyde levels well within what CARB2 limits considers safe. Fitting with our values, Allwood ensures all of our products either meet or exceed environmentally conscientious standards, and make the choice to have our products all CARB2 certified.

CONTACT INFORMATION

Allwood Hardwood & Bamboo Flooring PO Box 1788, Tualatin, OR 97062 Tel: 503-255-7976 Fax: 503-255-2071 Care@allwoodgrp.com www.Allwoodgrp.com
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Home   Contact   Online Sales Policy   Warranty   Returns      © 2023 — Allwood Hardwood Flooring, P. O. Box 1788, Tualatin, OR 97062. ALL RIGHTS RESERVED.

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Swatchbook

Mix them up and choose your favorite swatch.

All
Hardwood
Bamboo
Dark
Light
Browns
Blacks
Neutral
Adventurous
Grey
earth-dark-brown-engineered-bamboo-floor_web-square
teton-dark-brown-engineered-european-oak-floor_web-square
Blanc-hardwood-flooring-profile_web-square
Cava-hardwood-flooring-profile_web-square
ash-dark-grey-engineered-bamboo-floor_web-square
Bamboo-CARBONIZED_VERTICAL_web-square
WHITE_OAK_allwood-hardwoof-floor-web-square
Oswego-hardwood-flooring-profile_swatch
Avery_Allwood_hardwood-flooring-web-square
Tahoe-Hardwood-Flooring-Profile-web-square
American-Walnut-w-book-full_square-WEB
Astoria-hardwood-flooring-profile_web-square
SLATE_allwood-hardwood-flooring-web-square
Tabor-hardwood-flooring-profile_swatch
HAYDEN-allwood-hardwood-flooring-square
Fume-hardwood-flooring-profile_web-square
MEADOWS_allwood-hardwood-floors-web-square
Natural-hardwood-flooring-profile_web-square
American-Hicory_Allwood_hardwood-flooring-web-square
Champagne-hardwood-flooring-profile_web-square
air-bamboo-natural-vertical-hardwood-flooring-web-square
Dune-hardwood-flooring-profile_web-square
Champagne-Select-hardwood-flooring-profile_web-square
bamboo-carbonized-strand-solid-bamboo-hardwood-flooring-web-square
bamboo-horizontal-carbonized_web-square
Champagne-hardwood-flooring-profile_web-square
Dunthorpe-hardwood-flooring-profile_web-square
ACACIA-hardwood-flooring-profile_square-web

Swatchbook

Mix them up and choose your favorite swatch.

All
Hardwood
Bamboo
Dark
Light
Browns
Blacks
Neutral
Adventurous
Grey
WHITE_OAK_allwood-hardwoof-floor-web-square
ash-dark-grey-engineered-bamboo-floor_web-square
MEADOWS_allwood-hardwood-floors-web-square
teton-dark-brown-engineered-european-oak-floor_web-square
American-Hicory_Allwood_hardwood-flooring-web-square
American-Walnut-w-book-full_square-WEB
Champagne-hardwood-flooring-profile_web-square
Dunthorpe-hardwood-flooring-profile_web-square
Tahoe-Hardwood-Flooring-Profile-web-square
bamboo-carbonized-strand-solid-bamboo-hardwood-flooring-web-square
Astoria-hardwood-flooring-profile_web-square
Oswego-hardwood-flooring-profile_swatch
Natural-hardwood-flooring-profile_web-square
Blanc-hardwood-flooring-profile_web-square
HAYDEN-allwood-hardwood-flooring-square
Cava-hardwood-flooring-profile_web-square
Tabor-hardwood-flooring-profile_swatch
air-bamboo-natural-vertical-hardwood-flooring-web-square
Bamboo-CARBONIZED_VERTICAL_web-square
Champagne-hardwood-flooring-profile_web-square
Champagne-Select-hardwood-flooring-profile_web-square
bamboo-horizontal-carbonized_web-square
Dune-hardwood-flooring-profile_web-square
Fume-hardwood-flooring-profile_web-square
earth-dark-brown-engineered-bamboo-floor_web-square
ACACIA-hardwood-flooring-profile_square-web
SLATE_allwood-hardwood-flooring-web-square
Avery_Allwood_hardwood-flooring-web-square

Find Us

Allwood Hardwood & Bamboo Flooring
PO Box 1788,
Tualatin, OR 97062

Call Us
Tel: 503-255-7976
Fax: 503-255-2017

Hours
Monday—Friday: 8:00AM–5:00PM

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