Product Return Policy & Procedures
All returns to Allwood must have a Return Authorization number before any credit will be given for a return. The request of a Return Authorization must be received within 30 days of purchase of the products. All the returns of products are subject to 20% re-stocking fee plus any applicable shipping charges, with the exception of those shipped in error by Allwood, damaged in shipping, or bearing manufacturing defects.
Allwood will replace the products or give a refund if you receive damaged products due to shipping. Please inspect the products thoroughly before signing the Bill of Lading. If damages are found, note them on the Bill of Lading, sign it and request the driver to sign it. Allwood will contact the shipping company and process your claim right away once we received your notification. Allwood/shipper will send you instructions about what to do with the damaged products: either ship back or abandon the products. IMPORTANT: Do not return the products without a Return Authorization number from Allwood. Failure to note and sign on the Bill of Lading will invalidate the replacement or refund.
Allwood will replace or give a refund if you received products that are different from that listed on your Purchase Order. Purchase Orders for each order must be sent to Allwood either by fax or by email. When receiving, inspect the products against your PO to make sure they are the correct products you ordered. If the shipment received does not match your PO, please contact Allwood immediately and we will send replacement right away with a correct Invoice and Packing list. Return the unwanted/incorrect products to us after you have received a Return Authorization number. A credit for shipping will be issued once returned products are received in good condition. IMPORTANT: Failure to send us written PO will invalidate the replacement or refund.
Allwood will replace the products or give a refund if you received product that was ordered in error on your PO. All shipping charges and 20% restocking fee will be deducted from Credit. To process a return for incorrect product ordered, inspect the products once received. If you ordered the wrong product, please send us a new PO for the replacement. A replacement will be shipped right away upon receiving the new PO. A new Invoice will be sent to you with the correct products. The original invoice with (incorrect product) remains collectable until the returned product is received in good condition. IMPORTANT: Failure to return the wrong products in good condition will invalidate the replacement or refund.
Allwood will replace the products or give a refund products received have quality issues. Make sure to inspect the product before installation. Contact your Allwood Sales Representative and fill in a Quality Claim Form if you believe there is a quality issue. Allwood will either send an inspector to the job site or issue a Return Authorization for the return of the product. Allwood will not replace or refund product that has already been installed or not returned to Allwood. IMPORTANT: Failure to inspect the flooring before installation will invalidate the replacement or refund. Allwood will not refund the products that are already installed.
Allwood will issue refunds on products returned with No Cause. All returns are subject to a 20% restocking fee and any applicable shipping fees. To return product with NO Cause, request a Return Authorization within 30 days of purchase. Credit will be issued against the invoice once returned products are received in good condition. 20% restocking fee and shipping cost will remain the responsibility of the customer and will not be credited back. IMPORTANT: Failure to return the products within 30 days in good condition will invalidate the replacement or refund.
- Product being returned has been paid in full
- Customer account balance is ZERO
- The products are returned within 30 days issuing RA#
- The products returned are in good condition with adequate packaging or palletizing