• Home
  • Floor Visualizer
  • Swatchbook
  • Explore Products
    • View Catalog
    • Browse by Name
  • Your Stories
  • Making A Difference
  • Support
  • Contact Us
AllwoodAllwood
  • Browse Catalog
    • Hardwood Flooring
      • 3 Inch Solid
      • 5 Inch Engineered
      • 7 Inch Engineered
    • Bamboo
      • 3 Inch Solid
      • 5 Inch Engineered
    • Trim & Molding
      • Browse Products
  • Your Stories
    • A collection of stories and photos from customers like you.
  • Making A Difference
    • We believe it’s our responsibility to help care for the people around us, and planet we all share.
  • Support
    • Need technical support, or want to become a retailer?
  • Contact Us

Returns

Product Return Policy & Procedures

All returns to Allwood must have a Return Authorization number before any credit will be given for a return. The request of a Return Authorization must be received within 30 days of purchase of the products. All the returns of products are subject to 20% re-stocking fee plus any applicable shipping charges, with the exception of those shipped in error by Allwood, damaged in shipping, or bearing manufacturing defects.

SHIPPING DAMAGE
Allwood will replace the products or give a refund if you receive damaged products due to shipping. Please inspect the products thoroughly before signing the Bill of Lading. If damages are found, note them on the Bill of Lading, sign it and request the driver to sign it. Allwood will contact the shipping company and process your claim right away once we received your notification. Allwood/shipper will send you instructions about what to do with the damaged products: either ship back or abandon the products. IMPORTANT: Do not return the products without a Return Authorization number from Allwood. Failure to note and sign on the Bill of Lading will invalidate the replacement or refund.
INCORRECT PRODUCT RECEIVED
Allwood will replace or give a refund if you received products that are different from that listed on your Purchase Order. Purchase Orders for each order must be sent to Allwood either by fax or by email. When receiving, inspect the products against your PO to make sure they are the correct products you ordered. If the shipment received does not match your PO, please contact Allwood immediately and we will send replacement right away with a correct Invoice and Packing list. Return the unwanted/incorrect products to us after you have received a Return Authorization number. A credit for shipping will be issued once returned products are received in good condition. IMPORTANT: Failure to send us written PO will invalidate the replacement or refund.
INCORRECT PRODUCT ORDERED
Allwood will replace the products or give a refund if you received product that was ordered in error on your PO. All shipping charges and 20% restocking fee will be deducted from Credit. To process a return for incorrect product ordered, inspect the products once received. If you ordered the wrong product, please send us a new PO for the replacement. A replacement will be shipped right away upon receiving the new PO. A new Invoice will be sent to you with the correct products. The original invoice with (incorrect product) remains collectable until the returned product is received in good condition. IMPORTANT: Failure to return the wrong products in good condition will invalidate the replacement or refund.
DAMAGE/QUALITY ISSUE
Allwood will replace the products or give a refund products received have quality issues. Make sure to inspect the product before installation. Contact your Allwood Sales Representative and fill in a Quality Claim Form if you believe there is a quality issue. Allwood will either send an inspector to the job site or issue a Return Authorization for the return of the product. Allwood will not replace or refund product that has already been installed or not returned to Allwood. IMPORTANT: Failure to inspect the flooring before installation will invalidate the replacement or refund. Allwood will not refund the products that are already installed.
NO CAUSE RETURN
Allwood will issue refunds on products returned with No Cause. All returns are subject to a 20% restocking fee and any applicable shipping fees. To return product with NO Cause, request a Return Authorization within 30 days of purchase. Credit will be issued against the invoice once returned products are received in good condition. 20% restocking fee and shipping cost will remain the responsibility of the customer and will not be credited back. IMPORTANT: Failure to return the products within 30 days in good condition will invalidate the replacement or refund.
Note: All funds will be returned as a Credit Memo or a refund check. A refund check can be requested per the following terms.

  • Product being returned has been paid in full
  • Customer account balance is ZERO
  • The products are returned within 30 days issuing RA#
  • The products returned are in good condition with adequate packaging or palletizing

Search

Discover Your Color

It starts here. The perfect color choice combined with the right wood will make the floor you will love for years and years.

Contact Us

Allwood Hardwood & Bamboo Flooring
PO Box 1788,
Tualatin, OR 97062
Tel: 503-225-7976
Fax: 503-225-2017

Send Message

DEDICATION TO CARING

Our promise is really very simple...we care. We care about the products we make, the people we work with, and the planet we all share.

Caring is why we are very selective of who can sell Allwood products, because we know how hard our retail partners work and we want to forge lasting relationships with them. Concentrating on hand-picked showrooms in strategic locations, and giving them the tools they need, helps our partners to provide exceptional service and creates the best consumer experience possible.

And Caring is also why we focus on developing products that are responsibly produced, precision crafted, and sustainably made from 100% real wood or bamboo. Not only do we want to be good stewards of natural resources, we strive to be conscientious of what we are leaving behind as well. Wood is the only flooring product that comes from, and returns back to, the earth. That’s why you will never find printed laminates, plastics, or unnatural materials at Allwood.

Builders prefer working with Allwood products because they are made to exact quality standards. Designers appreciate the selection of relevant colors and styles. And home owners love that Allwood floors continue looking great even years after installation.

This dedication to caring has underscored our first two decades in business. And now, as we move into our next twenty years, it drives us even more to make the best floors we can—putting people and planet first.

BECOME A DISPLAYING RETAILER

You’ve seen our products. You like how they look. And maybe you are wondering how to become one of our trusted partners. It’s important you know we select only a limited number of retail locations within each region. That way, we can focus on quality, availability, and great service. And you can concentrate on helping your customers with less worry about other competitive retailers in your area. We also understand the value of showroom real estate and want to give you the tools you need without eating up valuable space.We try to create a complete product offering in a small footprint. For greater flexibility, we have multiple displaying programs that include the entire Allwood portfolio or separate programs for the Hardwood and Bamboo lines. The Allwood brand is growing rapidly, we are adding new partners all the time. So, if you are interested, make sure to contact us today at 1-503-255-7976 or CARE@Allwoodgrp.com.

CARB2 COMPLIANCE

The California Air Resources Board Phase 2 (CARB2) is a certification process by the California Air Resources Board (CARB) with an aim to reduce formaldehyde emissions and protect the public from airborne toxic contaminants. Gaining the CARB2 compliant seal indicates a product has formaldehyde levels well within what CARB2 limits considers safe. Fitting with our values, Allwood ensures all of our products either meet or exceed environmentally conscientious standards, and make the choice to have our products all CARB2 certified.

CONTACT INFORMATION

Allwood Hardwood & Bamboo Flooring PO Box 1788, Tualatin, OR 97062 Tel: 503-255-7976 Fax: 503-255-2071 Care@allwoodgrp.com www.Allwoodgrp.com
sustainable_wood_flooring-us_green_building_counsil_member-logo
sustainable_wood_flooring-national_wood_flooring_association-logo
sustainable_wood_flooring-CARB2_Compliant_logo

Home   Contact   Online Sales Policy   Warranty   Returns      © 2023 — Allwood Hardwood Flooring, P. O. Box 1788, Tualatin, OR 97062. ALL RIGHTS RESERVED.

  • Buy Highend

Swatchbook

Mix them up and choose your favorite swatch.

All
Hardwood
Bamboo
Dark
Light
Browns
Blacks
Neutral
Adventurous
Grey
Dunthorpe-hardwood-flooring-profile_web-square
Champagne-Select-hardwood-flooring-profile_web-square
American-Walnut-w-book-full_square-WEB
MEADOWS_allwood-hardwood-floors-web-square
Natural-hardwood-flooring-profile_web-square
bamboo-carbonized-strand-solid-bamboo-hardwood-flooring-web-square
WHITE_OAK_allwood-hardwoof-floor-web-square
HAYDEN-allwood-hardwood-flooring-square
Avery_Allwood_hardwood-flooring-web-square
American-Hicory_Allwood_hardwood-flooring-web-square
Champagne-hardwood-flooring-profile_web-square
air-bamboo-natural-vertical-hardwood-flooring-web-square
Bamboo-CARBONIZED_VERTICAL_web-square
teton-dark-brown-engineered-european-oak-floor_web-square
Tabor-hardwood-flooring-profile_swatch
Oswego-hardwood-flooring-profile_swatch
bamboo-horizontal-carbonized_web-square
Champagne-hardwood-flooring-profile_web-square
Blanc-hardwood-flooring-profile_web-square
earth-dark-brown-engineered-bamboo-floor_web-square
Cava-hardwood-flooring-profile_web-square
Fume-hardwood-flooring-profile_web-square
ACACIA-hardwood-flooring-profile_square-web
SLATE_allwood-hardwood-flooring-web-square
Tahoe-Hardwood-Flooring-Profile-web-square
Astoria-hardwood-flooring-profile_web-square
ash-dark-grey-engineered-bamboo-floor_web-square
Dune-hardwood-flooring-profile_web-square

Swatchbook

Mix them up and choose your favorite swatch.

All
Hardwood
Bamboo
Dark
Light
Browns
Blacks
Neutral
Adventurous
Grey
bamboo-carbonized-strand-solid-bamboo-hardwood-flooring-web-square
Oswego-hardwood-flooring-profile_swatch
earth-dark-brown-engineered-bamboo-floor_web-square
American-Walnut-w-book-full_square-WEB
WHITE_OAK_allwood-hardwoof-floor-web-square
American-Hicory_Allwood_hardwood-flooring-web-square
Blanc-hardwood-flooring-profile_web-square
SLATE_allwood-hardwood-flooring-web-square
Avery_Allwood_hardwood-flooring-web-square
Natural-hardwood-flooring-profile_web-square
HAYDEN-allwood-hardwood-flooring-square
teton-dark-brown-engineered-european-oak-floor_web-square
Fume-hardwood-flooring-profile_web-square
air-bamboo-natural-vertical-hardwood-flooring-web-square
Dune-hardwood-flooring-profile_web-square
Dunthorpe-hardwood-flooring-profile_web-square
Champagne-Select-hardwood-flooring-profile_web-square
bamboo-horizontal-carbonized_web-square
Tahoe-Hardwood-Flooring-Profile-web-square
Astoria-hardwood-flooring-profile_web-square
Champagne-hardwood-flooring-profile_web-square
Bamboo-CARBONIZED_VERTICAL_web-square
Champagne-hardwood-flooring-profile_web-square
Cava-hardwood-flooring-profile_web-square
Tabor-hardwood-flooring-profile_swatch
ash-dark-grey-engineered-bamboo-floor_web-square
MEADOWS_allwood-hardwood-floors-web-square
ACACIA-hardwood-flooring-profile_square-web

Find Us

Allwood Hardwood & Bamboo Flooring
PO Box 1788,
Tualatin, OR 97062

Call Us
Tel: 503-255-7976
Fax: 503-255-2017

Hours
Monday—Friday: 8:00AM–5:00PM

Floor-Score-certified-logo

Categories

  • allwood-cares
  • care-and-maintenance
  • discontinued
  • favorite-wood-floor-style
  • Instructions
  • News
  • product
  • retired
  • stories

tags

action for change allwood cares Bamboo flooring Better Air Quality better bamboo flooring bungalow catholic charities champagne Clean Air cleaning wood flooring climate in crisis climate strike 2019 commercial flooring donations Earth el vinilo no es bueno Engineered Bamboo flooring FloorScore Fumé Give Back hardwood hardwood flooring hardwood maintenance helping the homeless how to how to care for wood floor inspiring install instructions Juniper Flooring kenton womens village learning making a difference operationtinyhome people helping people portland homeless family solutions real wood real life renovation seashell bamboo flooring solving homelessness Stories Strand Bamboo Street of Dreams western juniper crisis