Internet Sales Policy

Allwood supports local retailers, and does not allow the sale of our products via ecommerce sites.

COMMITMENT TO CARING
The Allwood Cares message echoes through everything we do. How and where we sell our products is no exception. Our desire is to provide the highest quality products and superior customer service. We understand installing new hardwood floors is a considerable investment; and we work relentlessly to ensure our customers feel confident and supported throughout the entire Allwood experience. Our customers know that if there is ever an issue, any concerns will be met with care and understanding. It is because of our commitment to our customers and our product that we choose to refrain from selling Allwood hardwood and bamboo flooring online or through eCommerce websites.
HAND-SELECTED
We hand-select Distribution and Retail partners, who reflect our high standards and values, to carry the Allwood line. We make sure our trusted retail partners are experts in Allwood products and wood flooring, able to provide exceptional customer service and practical advice that is specific to the unique demands of real wood products. Hardwood and Bamboo floors are made from natural materials that require proper storage, shipping and installation. Improper handling or maintenance can cause irreparable damage and possibly void its warranty. That’s why we feel it is imperative to provide local, accountable partners to support our customers.Authorized Allwood hardwood or bamboo dealers guide customers through every step of the process and offer advice specific to their geographic area. They are able to be on-site when the product arrive or if there is ever and issue. Their showrooms provide customers the best way to experience real wood flooring; granting the opportunity to touch the material, notice the depth of the color, and examine—first hand—the quality of Allwood floors.
ONLINE IS NO SUBSTITUTE
Our website is a great resource for inspiration, and can even be useful in planning certain aspects of a project. This includes color suggestions and product specs, as well as, installation photos to help get a feel for a how our products will look. It is also a great way to get to know our company and its principals. However, nothing quite compares to professional guidance and in-person experience one can only receive from a trusted expert.
Through our commitment to quality and service, we hope our customers recognize above all else: Allwood Cares.​

DEDICATION TO CARING

Our promise is really very simple...we care. We care about the products we make, the people we work with, and the planet we all share.

Caring is why we are very selective of who can sell Allwood products, because we know how hard our retail partners work and we want to forge lasting relationships with them. Concentrating on hand-picked showrooms in strategic locations, and giving them the tools they need, helps our partners to provide exceptional service and creates the best consumer experience possible.

And Caring is also why we focus on developing products that are responsibly produced, precision crafted, and sustainably made from 100% real wood or bamboo. Not only do we want to be good stewards of natural resources, we strive to be conscientious of what we are leaving behind as well. Wood is the only flooring product that comes from, and returns back to, the earth. That’s why you will never find printed laminates, plastics, or unnatural materials at Allwood.

Builders prefer working with Allwood products because they are made to exact quality standards. Designers appreciate the selection of relevant colors and styles. And home owners love that Allwood floors continue looking great even years after installation.

This dedication to caring has underscored our first two decades in business. And now, as we move into our next twenty years, it drives us even more to make the best floors we can—putting people and planet first.

BECOME A DISPLAYING RETAILER

You’ve seen our products. You like how they look. And maybe you are wondering how to become one of our trusted partners. It’s important you know we select only a limited number of retail locations within each region. That way, we can focus on quality, availability, and great service. And you can concentrate on helping your customers with less worry about other competitive retailers in your area. We also understand the value of showroom real estate and want to give you the tools you need without eating up valuable space.We try to create a complete product offering in a small footprint. For greater flexibility, we have multiple displaying programs that include the entire Allwood portfolio or separate programs for the Hardwood and Bamboo lines. The Allwood brand is growing rapidly, we are adding new partners all the time. So, if you are interested, make sure to contact us today at 1-503-255-7976 or CARE@Allwoodgrp.com.

CARB2 COMPLIANCE

The California Air Resources Board Phase 2 (CARB2) is a certification process by the California Air Resources Board (CARB) with an aim to reduce formaldehyde emissions and protect the public from airborne toxic contaminants. Gaining the CARB2 compliant seal indicates a product has formaldehyde levels well within what CARB2 limits considers safe. Fitting with our values, Allwood ensures all of our products either meet or exceed environmentally conscientious standards, and make the choice to have our products all CARB2 certified.

CONTACT INFORMATION

Allwood Hardwood & Bamboo Flooring PO Box 1788, Tualatin, OR 97062 Tel: 503-255-7976 Fax: 503-255-2071 Care@allwoodgrp.com www.Allwoodgrp.com
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